We have a 7-day return policy for damaged items only, which means you have 7 days after receiving your item to request a return (for purchased items only, shipping cost is not refunded). To start a return, you can contact us at letteredbyeliana@gmail.com. Please note that returns will need to be sent to the following address: 19952 1/2 Ventura Blvd, Woodland Hills, CA 91364.
You can always contact us for any return questions at letteredbyeliana@gmail.com.
Non-returnable items
Items that cannot be returned are as following clothing, emergency kits, jewelry,
makeup, and sale items. Items that state in their description as handmade are
nonreturnable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at letteredeliana@gmail.com.